GENERAL
The full radford product collection is available online and through select retail partners.
We do! You can purchase a radford gift card here.
For any order-related questions, email us at info@radfordbeauty.com and our team will be happy to help.
We’ll always do our best to accommodate changes, but we can’t guarantee adjustments once an order has been placed. Email us at info@radfordbeauty.com as soon as possible and we’ll see what we can do.
Email us at info@radfordbeauty.com with “Cancel” + your Order # in the subject line as soon as possible.
If your order has already shipped, we won’t be able to cancel it, but we’re happy to help you with a return and refund.
Email us anytime at info@radfordbeauty.com and our team will get back to you as soon as possible.
PRODUCT
We believe the best skincare comes from finding the best place to make each product. So we manufacture around the world based on the formula, technology and expertise required. For example, many of our barrier-supporting products, including FIX, PATCH, BUTTER and EYE, are made in Korea, where there is deep expertise in advanced skincare formulation and delivery systems.
Yes. We formulate with skin health and barrier support in mind, but sensitive skin is personal and everyone responds differently.
Our Signature Six includes active ingredients designed to support healthy skin function over time. If you’re sensitive or introducing something new, start slowly and pay attention to what your skin is telling you. If your skin feels irritated, take a break from active products and focus on hydration and barrier support with products like FIX or PATCH until your skin feels comfortable again.
Absolutely. You don’t need to use everything at once.
Start with the basics, then introduce active products one at a time. This gives your skin time to adjust and, importantly, lets you see how your skin responds. Consistency matters more than doing everything.
Start with your skin, not a checklist.
Build a simple foundation around cleansing, hydration and barrier support, then add targeted products based on what your skin is asking for. You don’t need a complicated routine or every active every day.
A simple rule: cleanse, treat, hydrate and protect during the day. From there, observe your skin and adjust.
Yes. radford was designed as a system.
Our formulas are built around the Signature Six, the ingredient families we believe form the foundation of a complete skincare routine: Vitamin C, Vitamin A, Vitamin B, Peptides + Hyaluronic Acid, AHA/BHA and Ceramides.
You don’t need all six in every step or every day. Across your routine, they work together to support hydration, barrier function, skin renewal, tone and texture. Introduce stronger actives gradually and let your skin tell you when it needs treatment and when it needs care.
SHIPPING & RETURNS
We currently ship across Canada and the US.
Yes. We offer free ground shipping on purchases of $75+ CDN/USD
Orders are processed at our warehouse within 3-7 business days.
We are more than happy to help! Email us with your Order Number at info@radfordbeauty.com for more information on your order.
Items eligible for a return must be in their original packaging with a receipt or proof of purchase. Refunds and returns are eligible within 14 days of receiving your order. Products purchased as part of a set must be returned as a complete set. Original shipping charges are non-refundable. Once your return has been received and processed, your refund will be issued to your original method of payment.
If your order arrives damaged/defective or incorrect, contact us within 14 business days of delivery at info@radfordbeauty.com with photos/video. We'll make it right by providing a replacement or refund, as appropriate.
Orders are processed at our warehouse within 3-7 business days. We allow 2 weeks for your package to deliver from the date your package leaves the warehouse. If the package does not move within 2 weeks, you can email info@radfordbeauty.com and we will file a claim with the shipping company.
FOR OUR US CUSTOMERS
Yes. We currently ship across the US. At this time, we do not ship to APO/FPO/DPO addresses, or PO boxes.
No. Orders shipped within the United States will not incur unexpected import fees. All US orders ship from within the United States.
Yes. Items eligible for a return must be in their original packaging with a receipt or proof of purchase. Refunds and returns are eligible within 14 days of receiving your order. Products purchased as part of a set must be returned as a complete set. Original shipping charges are non-refundable.
Once your return has been received and processed, your refund will be issued to your original method of payment.
You can email us anytime at info@radfordbeauty.com and our team will get back to you as soon as possible.
Yes. You can adjust the currency on the website as well, with the drop down in the navigation bar along the top of the website on the right.
We process & ship your orders within 3-7 business days after it has been placed. We allow 2 weeks for your package to deliver from the date your package leaves the warehouse. If the package does not move within 2 weeks, you can email info@radfordbeauty.com and we will file a claim with the shipping company.